Listening to Our Customers
Customer satisfaction and retention is paramount to our historical and future success. In an effort to understand what we can do better as a company to meet and exceed our customer’s needs, we continuously communicate with our customers about how we are performing as a vital service provider.
I wanted to inform you that I am very pleased with your company’s performance. From our initial discussions, through the transition; from our old vendor to Southern Waste & Recycling, your performance has been virtually flawless. These days, it is rare that a vendor not only follows through on their promises but that they exceed them. You and your team have done just that, so please pass along my congratulations and thanks to your entire team. Keep up the good work!
Southern Waste & Recycling worked closely with our team to perform a thorough site inspection and really get to know our needs. We had previously not been able to identify a partner who could provide this type of comprehensive service and still meet the strict requirements of our industry. The real selling point for us was their [SW&R] ability to come in and turn on the zero cost service with no up-front capital investment required on our part.
We have been very pleased with their service. I would highly recommend them.